Shipping & Returns
📦 Shipping Information
Processing Time
Orders are typically processed within 3-5 business days. Custom 3D printed toys require additional design and production time - we'll provide specific timelines during your consultation.
Learn more about custom 3D printed toys →
Shipping Options
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Overnight Shipping: Next business day
Free standard shipping on orders over $50!
🔄 Returns & Exchanges
Our Return Policy
We stand behind the quality of our biodegradable toys and want you and your pet to be completely satisfied. We welcome returns within 14 days of purchase for any reason.
Learn why our PHA materials are safer for your pets →
How to Return
- Contact us at hello@phaws.co with your order number
- We'll provide a prepaid return label
- Package the item securely and ship it back
- Refund processed within ~5-7 business days of receipt
Return Conditions
- Wear from pet use is expected and acceptable
- Custom 3D printed toys can be returned if there are quality issues
- Original packaging not required
🌱 Coming Soon: Take-Back Program
Revolutionary Sustainability Initiative
We're developing the first-ever PHA toy take-back program in the pet industry! Here's how it will work:
Learn more about our sustainability commitment →
🔄 The Process
- Return Worn Toys: Send back any Phaws toy when your pet is done with it
- Proper Disposal: We'll ensure proper composting/recycling of PHA materials
- Earn Credits: Receive discount credits toward your next purchase
- Zero Waste: Complete closed-loop system with no environmental impact
Learn how to properly dispose of PHA products at home →
🎯 Program Benefits
- Guaranteed proper end-of-life management for your toys
- Discount rewards for participating in sustainability
- Peace of mind knowing you're contributing to a circular economy
- Industry-first innovation you can be proud to support
Launch Timeline: We're targeting early 2026 for the take-back program launch. Existing customers will be the first to know!
🔗 Related Information
Questions?
Have questions about shipping, returns, or our upcoming take-back program? Contact us - we're here to help!