Phaws Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about PHA materials and our sustainable pet products.

Quick Navigation: Durability | Pet Safety | Environmental Impact | Disposal & Care | Ordering & Shipping

Also see: General FAQ | Pet Safety Guide | PHA Materials Education

🔧 Product Durability

How durable are PHA products compared to traditional plastic?

PHA products offer comparable durability to traditional plastics during use. They maintain their structural integrity for months to years depending on usage, but begin biodegrading only when exposed to composting conditions with specific microorganisms, moisture, and temperature.

Learn more about PHA material properties →

Will PHA toys break down while my pet is playing with them?

No, PHA products are designed to withstand normal pet play. They only biodegrade under specific composting conditions with the right combination of microorganisms, moisture, heat, and oxygen that aren't present during regular use.

🐾 Pet Safety

Are PHA materials safe if my pet chews or ingests small pieces?

All materials used Phaws products are non-toxic and small fragments should pass harmlessly when incidentally ingestion, though the situation should always be monitored. Large fragments should be treated no differently than any other large item and vet attention should likely be sought.

Read our complete pet safety guide →

🌱 Environmental Impact

How much faster do PHA materials biodegrade compared to regular plastic?

PHA materials biodegrade 100x faster than traditional petroplastics. While regular plastic can take 100-1000 years to break down, PHA materials completely compost in 3 months to 6 months, and degrade in ~5-10 years in most open environments. 

See our environmental impact comparison →

♻️ Disposal & Product Care

How should I dispose of PHA products when they're worn out?

If you're nearby, send them back to us, and we'll do the rest!

If not, the best disposal method is home or industrial composting. When possible, break products into smaller pieces, add them to your compost bin or send them off, and compost on! 

View our complete disposal guide.

📦 Ordering & Shipping

What's your return policy for PHA products?

We offer a 14-day satisfaction guarantee. If you're not completely satisfied with your PHA product, contact us for a full refund or exchange. We stand behind the quality and safety of our sustainable products.

Read our complete shipping & returns policy →

🔗 More Resources

Still Have Questions?

Can't find the answer you're looking for? We're here to help!

  • Email: hello@phaws.co